FAQs

FAQs

When will my order arrive?

ONE STRONG MUMMA WORKS ON A 14 WORKING DAY TURNAROUND (DOES NOT INCLUDE SATURDAY/SUNDAY OR BANK HOLIDAYS). ONCE THE ITEM HAS BEEN MADE, YOUR ORDER WILL BE POSTED VIA THE ROYAL MAIL (SECOND CLASS SIGNED FOR)

Why does it take 14 working days?

ONE STRONG MUMMA IS RAN BY NAOMI ALONE, SHE PLACES A WHOLESALE ORDER ONCE A WEEK AND MAKES PRODUCTS TO ORDER.

Do you post outside of the UK?

UNFORTUNATELY WE CAN ONLY POST ITEMS TO UK ADDRESSES AT THE MOMENT.

How do I wash my OSM clothing?

MANY OF OUR PRODUCTS ARE MADE USING HTV (VINYL), THEREFORE YOU MUST WASH YOUR ITEMS CAREFULLY TO ENSURE THE VINYL DOES NOT PEEL. WASH AT 30’C INSIDE OUT, DO NOT TUMBLE DRY AND IRON INSIDE OUT.

What happens if I wash it wrong and the vinyl peels?

IF THE VINYL DOES PEEL, PLACE A CLEAN TEA TOWEL OVER THE VINYL, USE A VERY HOT IRON WITH NO STEAM AND APPLY A LOT OF PRESSURE OVER THE VINYL FOR APPROX 15-20 SECONDS (PLEASE KEEP CHECKING, YOU DO NOT WANT TO BURN THE VINYL).