FAQs

FAQs

When will my order arrive?

One Strong Mumma works on a 7 day turnaround before dispatch. (This does not include Weekends or Bank Holidays). Once the item has been made, your order will be dispatched via Royal Mail 48 tracked service.

Do you post outside of the UK?

We only post to the UK at the moment. We hope to expand this in the future, please let us know if this is something you would like by getting in touch with us at onestrongmumma@hotmail.com.

Why do you ship clothing and stationary/prints/key rings separately?

Our clothing is made and shipped directly from the warehouse, this is easier due to covid (less people coming into contact with your items). I stock the stationary, prints & key rings at my OSM home office. The clothing is all free delivery, so you are not paying for two lots of shipping!

I need a refund, how do I go about this?

Please click HERE to read our full exchanges and refunds policy.